Returns & Exchanges
Due to the unique nature of our cosmetics and for safety reasons, we only offer returns or exchanges for products that arrive damaged or defective within 14 days of delivery. All sales are final on limited edition collections and mystery boxes to ensure the exclusivity of your purchase.
Contact Customer Support
Email our support team within 14 days of receiving your order, including your order number and clear photos of the damaged or defective item.
Receive Authorization
Once our team reviews your claim, we will provide a Return Merchandise Authorization (RMA) number and specific instructions for your return shipment.
Pack Your Items
Carefully pack the unused product in its original packaging to ensure it is protected during transit back to our warehouse.
Processing and Refund
After we receive and inspect your return, we will process your refund to the original payment method or ship out a replacement within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing